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RETURN POLICY

Quality: We provide solutions, which inherently provide value and quality for your organization. Both our software and hardware solutions have been tested and evaluated before we offer it to our customers. We only provide name brand quality hardware solutions, which we use ourselves. We feel this philosophy benefits you and us. We don't want to sell items that have an unacceptable occurrence of failure and will eventually need to be replaced. This would only drive up prices and waste time. In the event of a software bug in software we produced, we will work with you to resolve the issue to the best of our ability. We stand behind the software and hardware we sell.

Return Policy: All products except software and made-to-order hardware have a thirty-day money back or exchange return policy based on the shipping date unless stated otherwise. These returns will be subject to a 15% restocking charge. Software is non-refundable unless it is in its sealed factory packaging, a license which has not yet been issued, and the order was processed within the last 15 days Shipping costs are non-refundable. Also, if we have (or the market has) lowered the price of the item you are returning, the restocking fee will go against this price. This usually only applies to memory and processors. All hardware and retailed box items must be return must be returned in the original box. If they are not they are subject to an additional charge. Returned items must also include the original invoice. COMvantage does reserve the right to adjust this policy in special circumstances. All returns must have an RMA number. RMA's must be received within fifteen days to be valid. To receive an RMA number, please E-mail "support (at) docs2manage.com".

Within your mail please include:
Order Number
Items to be returned
Reason for return
Specify whether you want a replacement or refund

Customer Service and Technical Support: For technical support with installation, please contact us by sending E-mail to "support (at) docs2manage.com". Please state the item you need help with (order number will further help us). Please state your problem or product question in a clear manner. Also, please include a phone number and best time to call so they we may call you back to do a walk-through if needed. We will try to respond within one business day. For technical support beyond installation, an hourly rate for consultation may apply.

Thank you for your business!

Tom Glunz

President/Owner
COMvantage Solutions, Inc.