Quality: We provide solutions, which inherently provide value and
quality for your organization. Both our software and hardware solutions have
been tested and evaluated before we offer it to our customers. We only provide
name brand quality hardware solutions, which we use ourselves. We feel this
philosophy benefits you and us. We don't want to sell items that have an
unacceptable occurrence of failure and will eventually need to be replaced.
This would only drive up prices and waste time. In the event of a software bug
in software we produced, we will work with you to resolve the issue to the best
of our ability. We stand behind the software and hardware we sell.
Return Policy: All products except software and made-to-order hardware
have a thirty-day money back or exchange return policy based on the shipping
date unless stated otherwise. These returns will be subject to a 15% restocking
charge. Software is non-refundable unless it is in its sealed factory
packaging, a license which has not yet been issued, and the order was processed
within the last 15 days Shipping costs are non-refundable. Also, if we have (or
the market has) lowered the price of the item you are returning, the restocking
fee will go against this price. This usually only applies to memory and
processors. All hardware and retailed box items must be return must be returned
in the original box. If they are not they are subject to an additional charge.
Returned items must also include the original invoice. COMvantage does reserve
the right to adjust this policy in special circumstances. All returns must have
an RMA number. RMA's must be received within fifteen days to be valid. To
receive an RMA number, please E-mail "support (at) docs2manage.com".
Within your mail please include:
||Items to be returned
||Reason for return
||Specify whether you want a replacement or refund
Customer Service and Technical Support: For technical support with
installation, please contact us by sending E-mail to "support (at) docs2manage.com". Please state the item you need help with
(order number will further help us). Please state your problem or product
question in a clear manner. Also, please include a phone number and best time
to call so they we may call you back to do a walk-through if needed. We will
try to respond within one business day. For technical support beyond
installation, an hourly rate for consultation may apply.
Thank you for your business!
COMvantage Solutions, Inc.
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