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Troubleshooting
In Docs2Web there could be two types of errors, both handled and unhandled.
Handled Errors or Conditions
Handled errors are those types of errors or conditions will be stated as a message in a browser. These conditions or errors are (with remedy in parenthesis):
No license has been loaded to begin the trial or full version of Docs2Web. If attempting to use the trial version, please run the Docs2Web Install program again or run the Docs2Web Configure program to install the trial license. Please feel free to contact support if you feel you received this message in error.
(This is caused by a failure with the Docs2Web software or the software was installed without using the Docs2Web installer. To fix this problem, run the Configure Docs2Web program. This should install the trial license. If this still does not work, you may need to re-install Docs2Web)
An invalid license or the web server's clock date has been turned back. Please use the Docs2Web Configure program to load a valid license or adjust the server's clock to its former date. Please feel free to contact support if you feel you received this message in error.
(As explained above)
Cookies are not enabled in your browser. Please enable your browser to allow cookies. Please feel free to contact support if you feel you received this message in error.
(As explained above, but also make sure you are not using another program that blocks cookies)
You have exceeded the number of allowed documents or page records (Max records: ???) this license allows. Please feel free to contact support if you feel you received this message in error.
(The trial only allows 1,000 pages total before this message will be displayed. The full version should not display this message unless a document limit was added to the issued license.)
You have exceeded the number of allowed concurrent users (Max number of users: ???) that this license allows. Please feel free to contact support if you feel you received this message in error.
(If many users are receiving this message, then you may need to purchase a license that handles more concurrent users within a 5 minute period. The trial version of Docs2Web only allows 5 concurrent users within a 5 minute period.)
The license installed on this web server is too old to use this version of Docs2Web. Please feel free to contact support if you feel you received this message in error.
(The install program should have not allowed the update to be installed, but if you do receive this message and it is valid, you can either install the last prior version of Docs2Web you are entitled to or purchase an upgrade license to use the newest version of Docs2Web.)
The lease of Docs2Web has expired. Please feel free to contact sales about your lease.
(As explained above)
The trial version of Docs2Web has expired. Please feel free to contact sales about purchasing Docs2Web. Your machine ID for your web server is: ???
(As explained above. Please contact sales about purchasing a full license.)
Unhandled Errors
Unhandled errors may cause the browser like MS Internet Explorer to return a generic non-descriptive error message page. This will not help to solve the condition that is causing the error. To see a more descriptive error message, uncheck the "Show Friendly Error Messages". This setting can be found under the "Tools" (menu) -> "Internet Options" -> "Advanced" tab. This will hopefully shed light on the problem so the condition can be corrected.
For assistance with either handled or unhandled error messages, please contact technical support.